Our Manly, Mona Vale, and Dee Why customer service branches and JP services are partially open as below but we are still here to help you. Check out our range of online services or call us on 1300 434 434. Our Avalon branch remains closed.

Customer Service - 1300 434 434

Northern Beaches Council Customer Services are happy to help you!

Check out our range of online services or call us on 1300 434 434.


You can call us anytime on 1300 434 434 (24hrs, 7 days a week including public holidays).

You can speak to one of our Customer Service Officers between 8am and 5:30pm Monday to Thursday and 8am to 5pm on Friday. We have an after-hours service outside these hours and on public holidays for emergency situations.

Outside Australia and landline option

+61 2 9470 5900

Online customer service

Our online customer service makes it easy and convenient for customers to find more information or report an issue

Council email

If you can't find the help you need in our help site, the Northern Beaches Council email address is

Urgent requests

If the matter you’re reporting is urgent or a hazardous situation endangering people or property, please call Council on 1300 434 434 - 24 hours a day 7 days a week.

Postal address

PO Box 82 Manly NSW 1655 Australia

Update your details

Use these forms to update us on your contact or personal details for an individual or for your organisation.

Customer Service Centres

Check out our range of online services or call us on 1300 434 434.

The following branches are open Monday to Friday between 9am - 12pm and 2pm - 4.30pm:

  • Manly
  • Dee Why - Customer Services and Planning Officers
  • Mona Vale 

Customer Service appointments are no longer necessary.

Avalon customer services branch remains closed at this time.

We can help you with most things online or over the phone to save you the trip. Contact our customer service team on 1300 434 434.

Appointments with a Planning Officer are available at Dee Why. To book, select the Planning Officer Booking.


1 Belgrave Street
Manly NSW 2095 Australia

Mona Vale

Village Park, 1 Park Street
Mona Vale NSW 2103 Australia

Dee Why

725 Pittwater Road 
Dee Why NSW 2099 Australia


Avalon Beach

59A Old Barrenjoey Road
Avalon Beach NSW 2107 Australia


Attending in person?

As a condition of entry, in line with the NSW Government Health Order Division 5, Section 2.18 if you are 16 or over you are required to produce valid proof of your vaccination on entry:

2.18 Premises closed to unvaccinated adults: (1) The occupier of the following premises in the general area must take reasonable steps to ensure that an unvaccinated adult is not on the premises— NSW Government Gazette 4 October 2021 Page 13 Public Health (COVID-19 General) Order 2021 [NSW] Part 2 Directions applying to general area
(a) higher risk premises,
(b) business premises that are hairdressers, spas, nail salons, beauty salons, waxing salons, tanning salons, tattoo parlours or massage parlours,
(c) recreation facilities (indoors),
(d) public swimming pools,
(e) information and education facilities,
(f) retail premises, but not critical retail premises.

In this clause—higher risk premises means the following—
(a) entertainment facilities,
(b) recreation facilities (major),
(c) hospitality venues,
(d) places of public worship,
(e) premises at which a significant event is being held, other than a small funeral or memorial service or small wedding service.

Valid proof includes:

  • an Australian government online immunisation history statement
  • a COVID-19 digital certificate from the Australian Immunisation Register
  • information displayed on the Service NSW mobile phone application
  • a medical contraindication certificate issued to the person

Wearing of masks by those 12 and over will also be required.


Customer Service Charter

Our promise to the community is to provide a wide range of accessible, high quality services to meet your needs. We will continue improving our service by asking for your feedback and measuring our performance. We hope that you’ll treat our staff with the same consideration. View our Customer Service Charter and contact us if you have any queries.


57 284 295 198

Contact information

Customer Service
1300 434 434