From Monday 8 November, the following branches will be open Monday to Friday between 9am - 12pm and 2pm - 4.30pm:
- Dee Why - Customer Services and Planning Officers
- Mona Vale
Appointments will no longer be necessary from Monday 15 November.
Avalon customer service branch remains closed at this time.
Appointments with a Planning Officer are available at Dee Why. To book, select the Planning Officer Booking.
We can help you with most things online or over the phone to save you the trip. Contact our customer service team on 1300 434 434.
We handle thousands of enquiries each month, but you won't be treated like a number. For your convenience, you can quickly find help in our online Customer Service knowledge area or report an issue.
We continue to encourage online meetings and appointments.
Attending in person?
As a condition of entry, in line with the NSW Government Health Order Division 5, Section 2.18 if you are 16 or over you are required to produce valid proof of your vaccination on entry:
2.18 Premises closed to unvaccinated adults: (1) The occupier of the following premises in the general area must take reasonable steps to ensure that an unvaccinated adult is not on the premises— NSW Government Gazette 4 October 2021 Page 13 Public Health (COVID-19 General) Order 2021 [NSW] Part 2 Directions applying to general area
(a) higher risk premises,
(b) business premises that are hairdressers, spas, nail salons, beauty salons, waxing salons, tanning salons, tattoo parlours or massage parlours,
(c) recreation facilities (indoors),
(d) public swimming pools,
(e) information and education facilities,
(f) retail premises, but not critical retail premises.
In this clause—higher risk premises means the following—
(a) entertainment facilities,
(b) recreation facilities (major),
(c) hospitality venues,
(d) places of public worship,
(e) premises at which a significant event is being held, other than a small funeral or memorial service or small wedding service.
Valid proof includes:
- an Australian government online immunisation history statement
- a COVID-19 digital certificate from the Australian Immunisation Register
- information displayed on the Service NSW mobile phone application
- a medical contraindication certificate issued to the person
Wearing of masks by those 12 and over will also be required.
Phone - 1300 434 434
You can speak to one of our Customer Service Officers between 8am and 5:30pm Monday to Thursday and 8am to 5pm on Friday. We have an after-hours service outside these hours and on public holidays for emergency situations.